Unfortunately, we do not offer refunds on any custom orders that are printed correctly. However, we do provide a design proof for approval by the client before our custom lanyards go into production. By receiving your feedback we are confident that there won’t be any nasty surprises.
What if an item is faulty?
We pride ourselves on the high quality of our products, but every now and again something might not be right. Should any goods be faulty, please inform us in writing within 3 days of receiving the goods. Our customer service team will deal with this immediately to provide a solution.
If the order is already in production it will not be possible to change the order due to the nature of customisation.
Please don't hesitate to get in touch if you would like us to guide you through the options available.