Express Turnaround and Free UK Delivery from the leading online lanyard retailer 0208 166 0712
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Express Turnaround and Free UK Delivery from the leading online lanyard retailer

Returns and Refunds

We work hard to provide exceptional customer service and industry leading delivery timescales for our products. If you have any concerns about your order in the first instance call our friendly team on 0208 166 0712 and we will always seek a solution.

What is your returns policy?

Unfortunately, we do not offer refunds on any custom orders that are printed correctly. However, we do provide a design proof for approval by the client before our custom lanyards go into production so we are confident that there won’t be any nasty surprises.

What if an item is faulty?

We pride ourselves on the high quality of our products, but every now and again something might not be right. Should any goods be faulty, please inform us in writing within 3 days of receiving the goods and our customer service team will deal with this immediately  to provide a solution.

Can I change my order?

If the order is already in production it will not be possible to change the order due to the nature of customisation.

You can find a full list of our most frequently asked questions here, our Terms and Conditions here or don’t hesitate to call our team on 0208 166 0712

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