1. Definition and Interpretation:
Lanyards Direct is a division of The Branding Team whose registered office is Devonshire House, 582 Honeypot Ln, Stanmore HA7 1JS
The “Client” means the person or body who is ordering goods from The Branding Team
These apply to all orders with The Branding Team and supersedes all other others unless specifically signed and agreed by the director (Simon Baskind) of The Branding Team. By placing an order with The Branding Team you, on behalf of your company, accept the following conditions (1-15)and they are the only conditions that apply to the contract notwithstanding any purported terms put forward by you at the time the order, unless placed and agreed by a director of The Branding Team.
3. Payment Terms:
In order to keep our costs competitive payment is on a pro-forma basis by credit/debit card through a protected gateway, Sagepay. In exceptional circumstances a 30 day credit account may be available. Credit account terms start from the date of delivery of goods. Credit terms maybe granted subject to credit approval. If an account is granted and payment terms are not adhered to then all orders will revert to pro-forma.
4. Risk and Title:
Risk or damage to a loss of the Goods will pass to the Client at the time that the Client collects or, where The Branding Team is to deliver the Goods to the Client, at the the time when The Branding Team makes delivery.
5. The Goods:
The Branding Team reserves the right to alter any details or design of products illustrated without prior notice and while every effort is made to describe our goods accurately on the web/literature no warranty is given to as to accuracy and no responsibility will be accepted for error or samples/examples of previous products in advertising print, on our website, in catalogues, at trade shows, in client meetings or in any other situation that The Branding Team chooses to showcase past completed orders.
6. Quotations and Contracts:
Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the Law or Government regulations requiring us to increase prices by way of Tax’s, import duties, customs and exise duties or otherwise. The Prices are based on today’s current costs of production and in the event of any increase in wages or costs of materials to us occurring after the conformation or accepted contract.
If the client is unsure about how many colours are in their branding and make payment then The Branding Team have the right to alter the total price after payment is made.
7. Typographical and Pricing Errors:
In the event a product or service is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, we shall have the right to refuse to meet or to cancel any orders placed for that product or service whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge.
In so far as delivery of goods is concerned, time shall not be of the essence of the contract.
Whilst every effort is made to deliver/dispatch the goods timeous as indicated on any specific date the Client shall not be entitled to cancel any order(s) by reason of delay. The Branding Team shall not be liable to any damages for failure to complete delivery/dispatch timeously for any reason whatsoever. Lead times will be deemed to commence at the date The Branding Team receives signed off artwork from the client and payment in full. Deliveries will occur between 8am to 5.30pm Monday to Friday. No deliveries will take place at weekends unless agreed.
Delivery costs may change due to the number of locations and actual location
9. Quantity Variation:
The Branding Team will be deemed to have fulfilled the contract by delivery of plus or minus 5% of the quantity of goods ordered and will be charged at the contract rate for the actual quantity delivered.
Any claims arising from damages, delay or partial loss in transit must be made in writing within 3 days of receipt of the goods. All claims with regard to quality or quantity of goods must be made in writing within 3 days of receipt of the goods.
The Branding Team shall not be liable to any claims in respect of damage or loss to goods whilst in transit, unless loss or damage is made in writing at the time of delivery.
Any courier shall be deemed an agent of the client and all risk in the goods shall pass to the client upon delivery to the client or such agent as the case maybe.
Any claims for non delivery must be made in writing within 3 days from receipt of the invoice.
A charge of 25 percent of the total order will be made on all cancelled orders with the charge for all work carried out up to date of when written cancellation is reached to The Branding Team. In addition, The Branding Team reserves the right to add a disposal fee to the cancellation charge where applicable.
12. Overdue Invoices:
Should any money be outstanding for any invoice (either on pro-forma or past the credit account terms date) then delivery of the goods will not take place. Interest is charged to the client at 20 percent p.a (charged at 0.0548% daily rate).
13. Quantity Changes:
Any changes to quantity must be made in writing prior to when manufacturing commences. Should manufacturing commenced the order will be charged at piece rate.
14. Refund Policy
The Branding Team do not offer a refund policy since the goods are sold for promotional or uniform uses and cannot be exchanged.
15. Colour Variations:
Due to the different materials, print processes and screen adaptation of colours we cannot match Pantones 100 percent and The Branding Team will do everything to get as close as possible but will not be liable for any discrepancy to colour matching.
16. Force Majeure:
The Branding Team will be not be held responsible for unforeseeable circumstances that prevent The Branding Team from fulfilling the contract.
Please don't hesitate to get in touch if you would like us to guide you through the options available.